OVERVIEW
Immediately after you have placed your order with patioaccent.com, you will receive an email that contains your order details. The order confirmation email is your receipt and can be printed for your records. It contains your order number, the items you ordered and prices paid, your ship-to addresses, and the method of shipping. You can quickly check the status of the order with your order number and email address.
SHIPPING & HANDLING:
Delivery Time = Processing time + Shipping time
Keep in mind that we order on demand. Therefore we take about 1-3 business days to create our products then you should add shipping times on top of that. Basically we do everything to get you your order in a timely fashion.
Kindly note that all our items are created manually. Therefore it can be that the end product you’ll receive can slightly differ from our product photos. Please allow slight differences lining up at the seam since it’s not possible to perfectly align patterns or images from front to back.
SHIPPING TIMES:
After your order leaves our factory, delivery times vary according to the location of your shipping address. Remote locations that are not readily accessible may require additional time to make delivery, please allow additional time for your order to arrive to these locations. To make it easy for you we created this simple table to help you estimate:
To USA
Shipping time: 1-3 business days
SHIPPING RATES:
-For all regions of the United States:
· Standard shipping cost=0
WHERE OUR ITEMS ARE MADE:
It depends on your country of residence. We have 2 factories. One in the USA and one in ASIAN. Almost, all of our products are produced in the USA. However, if our factory in the USA is overloaded, we have to process your order in some countries out of the USA, please understand this matter. The quality of the products won’t let you down at all, we always try our best to produce and bring customers the best items.
NOTE: If you order different product styles it might be possible you will receive multiple packages.
If you have any questions or comments, please do not hesitate to contact us through:
Address: 413 Florida Ave,Portsmouth,VA 23707,United States
Phone: +1 7573830300
Email: [email protected]